When buying in our virtual store, you should receive your product in the best possible way, in the shortest possible time and in a safe way, therefore, it is important that you pay attention to the deadlines informed at the time of your purchase.
Deadlines may vary due to weight, order confirmation period (Black Friday or other campaigns), shipping method, and also due to delivery location.
In the case of condominiums, it is possible that your purchase is received by third parties, such as a janitor, doorman or a family member, in which case there is always a record of receipt of the goods.
The order can be delivered from Monday to Saturday, during business hours, depending on the method chosen at the time of purchase.
It is extremely important to check the delivery data before finalizing the order and follow it up using the tracking code that will be automatically sent to the e-mail provided at the time of registration when your purchase is dispatched by our Distribution Center, that way you will find out if there was an attempt to deliver to the address provided or if there is a need to pick up your purchase at an agency indicated by the carrier (occurs when it is not possible to locate the recipient or in areas of risk and difficult access).
The object will remain for 07 (SEVEN) days awaiting collection by the recipient, if this does not occur, it will return to our Distribution Center and the cost of a new freight will be added to be sent again.
The period informed by VISTA RIGHT when closing the order includes the entire purchase process, from the production process (PRINTING – WHEN NECESSARY), preparation and packaging of the order and transport to the indicated address for delivery.
When the order is collected from our distribution center, the carrier informs a DELIVERY ESTIMATE, usually with a shorter period than the deadline stipulated by VISTA RIGHT, therefore, the deadline informed by VISTA RIGHT must always be considered as a reference and not the one of the shipping company.
You can check delivery information and find out if your location has restrictions through the link:
https://rastreae.com.br/busca (for tracking orders with normal deadlines)
Jacy Cabeleireiro uses state-of-the-art technology to manufacture its products, striving for quality and customer satisfaction. Out of respect and in order to maintain the credibility gained from its consumers, the company created an exchange and return policy in accordance with the Consumer Protection Code, and concerned that you (the client) obtain an effective, agile and, above all, negotiation satisfactory.
If you choose to contact us via e-mail or telephone, you will be sent a form to complete and send along with the piece(s). The product returned without this form and/or without communication to the SAC will be resent without prior consultation.
When carrying out the return/exchange process, the customer must, on the back of the invoice to be returned/exchanged, inform the reason for the return/exchange, the name of the person who is returning it, CPF and the date of return.
*ATTENTION: To carry out the exchange process it is necessary to be logged in. Return due to Regret/Withdrawal If, upon receiving the product, you decide to return it due to regret, you must do so within seven consecutive days, counting from the date of receipt.
Observing the following conditions: The product cannot have signs of use.
The product must be shipped preferably in the original packaging, accompanied by the invoice, labels, tags (label with product reference code) duly attached to the product and all its accessories.
When carrying out the return process, the customer must, on the back of the invoice to be returned, inform the reason for the refusal/return, the name of the person who is returning it, CPF and the date of return.